FAQ
What types of eyewear do you offer?
At Eye Store, we offer a handpicked collection of stylish and affordable eyewear. From trendy sunglasses to everyday optical frames, we have options for men, women, and kids – all designed to match your personal style.
Are your products eco-friendly?
Yes! We care about the planet. Some of our eyewear is made from eco-friendly materials, like bio-acetate, which helps reduce environmental impact without compromising on quality or style.
How do I return or exchange an item?
To request a return or exchange, email us at support@eyestore.ae with your order details. You can also use your customer dashboard to submit a return request. Please ensure the item is unused and in its original packaging.
What is your shipping policy?
We offer free shipping within the UAE on all orders. Orders are processed within 1–2 business days, and delivery typically takes 5–8 business days.
What if my package is lost or damaged?
If your order is lost or arrives damaged, contact us immediately. We’ll work with our delivery partner to resolve the issue as quickly as possible.
What is your refund policy?
We provide a 30-day refund window from the purchase date. Once we receive your return, your refund will be processed within 10 business days—either as cash or store credit, depending on the case.
Do you ship internationally?
Currently, we only ship within the UAE. International shipping options may be added in the future. If so, customers will be responsible for any customs or import fees.
How can I contact customer support?
You can reach our customer support team via email at support@eyestore.ae or by phone at +971 528405129. We are here to assist you with any inquiries or concerns.
Contact Information
- Mail: support@eyestore.ae
- Phone: +971 528405129
- Address: Sharjah Media City,Sharjah, UAE
- Hours of Operations: Monday to Friday 9:00 AM to 5:00 PM (GMT+04:00) Gulf Standard Time (Dubai).